Data Deletion Policy

This Data Deletion Policy describes the process for requesting deletion of your GoodAction account and associated personal data.

This policy applies to individual user accounts. Some records may be retained when required for legal, security, fraud prevention, accounting, or compliance purposes.

You can request account deletion directly in the app from your profile:

• Go to your profile dashboard.
• Open the Danger Zone section.
• Select Request account deletion and confirm.

Once submitted, your account enters a 14-day grace period before permanent deletion is executed.

Deletion requests are scheduled and not immediate. Your account is marked for deletion and a scheduled deletion date is set for 14 days from the request time.

During this grace period, you may still access your account and can cancel the deletion request at any time before the scheduled deletion date.

If your account is scheduled for deletion, you can cancel from the account deletion status view or from your profile.

If cancelled within the 14-day grace period, your account remains active and the scheduled deletion is removed.

At the end of the 14-day grace period, your account and associated personal data are permanently deleted from active systems, subject to limited retention exceptions below.

This process is irreversible. After permanent deletion, account access is removed and data cannot be restored.

Some information may be retained for a longer period where required or permitted by law, including:

• Transaction and donation records required for financial and legal compliance.
• Security logs and abuse-prevention records.
• Data required to resolve disputes, enforce agreements, or meet regulatory obligations.

Where feasible, retained records are minimized, restricted, and disassociated from your active account.

If you need help with account deletion or have questions about this policy, contact us:

You can also review our Privacy Policy and Terms and Conditions.