Use GoodAction chats

Overview

Use Chats for platform conversations, respect participant privacy and use Support rather than social chat for account or payment issues.

Where to find it

Open the social profile and choose the named area from Dashboard, Impact Identity, Stories, Discover, Communities, Chats, Connections, Volunteer, Donate, Events, Profile, Badges, Impact or Habits.

How it works

1. Open the named area from the social or nonprofit profile.
2. Select the intended audience, opportunity, story or initiative.
3. Review public visibility and other people's privacy before posting or joining.
4. Complete the action and confirm it appears in the expected profile or activity view.

Important details

Controls are shown according to the selected workspace, role, plan and record state. If a control is missing, confirm those four conditions before treating it as a platform fault.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.