Cancel an event

Overview

Cancel an event only after reviewing its registrations, ticket commitments and attendee communication needs.

Where to find it

Social hosts open Events > Create New Event and choose Personal or Group. Organization hosts open Nonprofit workspace > Programs & Activities > Events > Create Event. Company Serve admins do not create nonprofit events here; they add a partner’s published event from Enterprise > Serve > Opportunities.

How it works

1. Confirm the current page, signed-in profile and selected workspace.
2. Read the visible status or validation message and correct only the identified field.
3. Refresh once or retry once when the operation is safe and no payment outcome is uncertain.
4. Escalate with the page, time, steps and exact visible error if the issue continues.

Important details

Organization event types are Basic Event, Donation Event, Volunteer Event and Volunteer + Donation. Tickets belong to the Basic event workflow. Donation-capable events require the host's payment setup; volunteer events require valid dates, shifts, capacity and at least one role. Registration must close no later than the event ends.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.