My payment failed

Overview

A failed donation, ticket, membership, or Creator Access charge is usually a card, processor, or unfinished checkout — not a missing campaign.

Where to look

The checkout page you used, then the confirmation email or receipts in your account.

How to fix it

1. Read the exact message on the checkout page (declined, insufficient funds, 3-D Secure cancelled).
2. Try another card or wait a few minutes and retry once.
3. Do not refresh a processing page repeatedly — wait for success or failure.
4. Nonprofit admins: confirm payments are connected in organization settings before announcing paid tickets or donations.
5. If money left the account but GoodAction still shows failed, email info@goodaction.com with the time, amount, and last four digits.

Still stuck

Capture the page address and the exact message, then ask GoodAction or email info@goodaction.com.