Troubleshoot event registration
Check whether registration is still open, whether the event is private, and whether the selected ticket is available.
Troubleshoot event registration
Overview
Check whether registration is still open, whether the event is private, and whether the selected ticket is available.
Where to find it
Open the public event page from the link you were given, Discover, or Events in your social profile. Do not use the Nonprofit Dashboard or Enterprise dashboard for these attendee steps.
How it works
- Confirm the current page, signed-in profile and selected workspace.
- Read the visible status or validation message and correct only the identified field.
- Refresh once or retry once when the operation is safe and no payment outcome is uncertain.
- Escalate with the page, time, steps and exact visible error if the issue continues.
Important details
Organization event types are Basic Event, Donation Event, Volunteer Event and Volunteer + Donation. Tickets belong to the Basic event workflow. Donation-capable events require the host's payment setup; volunteer events require valid dates, shifts, capacity and at least one role. Registration must close no later than the event ends.
If something does not look right
- Confirm the signed-in profile and current workspace shown in the page header.
- Capture the page address, time and exact visible error.
- Do not include passwords, API keys, bank details or full card data.
- Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.