Troubleshoot a donation payment

Overview

Confirm payment details and try again once; do not submit repeated payments if you are unsure whether a charge succeeded.

Where to find it

Open Nonprofit workspace > Fundraising. Public donors should use the fundraiser, organization donation page or event donation option shared by the organization.

How it works

1. Confirm the current page, signed-in profile and selected workspace.
2. Read the visible status or validation message and correct only the identified field.
3. Refresh once or retry once when the operation is safe and no payment outcome is uncertain.
4. Escalate with the page, time, steps and exact visible error if the issue continues.

Important details

Fundraising and payouts become usable only after the organization payment requirements shown in the workspace are satisfied. Use truthful goals and descriptions. A donation is complete only after checkout confirmation; if the result is uncertain, check the receipt or activity before retrying.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.