Configure donation receipt templates

Overview

Use Receipt Templates in Organization Settings to maintain accurate donor-facing receipt content and preview changes before use.

Where to find it

Open the nonprofit workspace. Organization profile, Team, Invitations, Payments, Platform billing, API Integrations, Donation Page and Receipt Templates are available from Organization > Settings when your organization role permits them.

How it works

1. Open the correct organization fundraiser, donor record or public giving page.
2. Confirm campaign status, payment readiness, currency, dates and the amount being handled.
3. Complete the action described above and review the donor-facing copy or checkout breakdown.
4. Save or submit once, then verify the campaign, donation activity or receipt.

Important details

Fundraising and payouts become usable only after the organization payment requirements shown in the workspace are satisfied. Use truthful goals and descriptions. A donation is complete only after checkout confirmation; if the result is uncertain, check the receipt or activity before retrying.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.