Understand support conversation privacy

Overview

Your support conversation is available to you and authorized GoodAction support team members; do not include passwords, API keys or payment card details.

Where to find it

Open Ask GoodAction from the support launcher, or open Support to review support conversations. Signed-in users can ask account-context questions and continue to a support request when self-service guidance is not enough.

How it works

Use the overview and important details below as the authoritative product distinction for this topic. Availability can still depend on the selected profile, organization, community, network, plan and current record status.

Important details

GoodAction Assistant answers from published product knowledge and permitted context. It can be wrong, so verify important information. A failed assistant response does not mean that any payment, registration or data change succeeded.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.