Use the support widget

Overview

Open Ask GoodAction to ask a product question, view conversation history or create a support ticket when needed.

Where to find it

Open Ask GoodAction from the support launcher, or open Support to review support conversations. Signed-in users can ask account-context questions and continue to a support request when self-service guidance is not enough.

How it works

1. Open Ask GoodAction and describe the goal, page and visible result without including secrets.
2. Review the assistant answer and verify important account, payment or policy information.
3. Use retry only for a failed assistant response.
4. Create a support request when the issue needs investigation or a human follow-up.

Important details

GoodAction Assistant answers from published product knowledge and permitted context. It can be wrong, so verify important information. A failed assistant response does not mean that any payment, registration or data change succeeded.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.