Retry a failed AI response

Overview

Use the retry control after a temporary response failure; do not assume a failed response changed any GoodAction data.

Where to find it

Open Ask GoodAction from the support launcher, or open Support to review support conversations. Signed-in users can ask account-context questions and continue to a support request when self-service guidance is not enough.

How it works

1. Select the retry icon on the failed assistant message.
2. Wait for the typing indicator and do not submit the same question repeatedly.
3. If it fails again, rephrase the question without secrets and try once more.
4. Create a support request with the page, time and visible error when the failure continues.

Important details

GoodAction Assistant answers from published product knowledge and permitted context. It can be wrong, so verify important information. A failed assistant response does not mean that any payment, registration or data change succeeded.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.