Understand AI support answers

Overview

GoodAction Assistant uses available guidance and verified checks where possible; verify important information and escalate unresolved issues.

Where to find it

Open Ask GoodAction from the support launcher, or open Support to review support conversations. Signed-in users can ask account-context questions and continue to a support request when self-service guidance is not enough.

How it works

Ask GoodAction should lead with the answer and use the screen names in your current workspace. For a signed-in user, it can use the verified profile, personal summary, permitted organization or community scope, and safe page context.

• It can explain the correct workspace and next screen for a task.
• For supported, authorized cases, it can explain verified diagnostics such as payment readiness, a social connection, webhook health, an invitation or a registration deadline.
• It must only say it checked a live record after a successful diagnostic result for that specific resource.
• It cannot make, publish, resend, reconnect, refund or delete a change by itself.
• It must not request passwords, recovery codes, API keys, bank details or card details.
• If a payment or registration outcome is uncertain, it must not advise another submission until the receipt or activity confirms the result.

Guests can receive public product, signup, nonprofit setup, donation, ticket, event and community guidance. Account-specific questions require sign-in.

Important details

GoodAction Assistant answers from published product knowledge and permitted context. It can be wrong, so verify important information. A failed assistant response does not mean that any payment, registration or data change succeeded.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.