Verify employee hours

Overview

Open Serve Verification to review pending participation records and approve only hours that match the opportunity.

Where to find it

Program admins open Enterprise. Employees who are not program admins open Company Serve. Do not use the Nonprofit Dashboard for these tasks.

How it works

1. Open Enterprise > Serve > Verification.
2. Select a pending participation record.
3. Confirm the employee, opportunity and hours match what happened.
4. Approve or reject once; do not duplicate the record.

Important details

Enterprise is the company Serve program. Partners are invited nonprofits. Employees register from Company Serve. Do not use nonprofit fundraising, Contacts CRM or organization billing screens as the enterprise how-to.

If something does not look right

1. Confirm the signed-in profile and current workspace shown in the page header.
2. Capture the page address, time and exact visible error.
3. Do not include passwords, API keys, bank details or full card data.
4. Ask GoodAction Support when the expected control remains unavailable or the saved result differs from this article.