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    Create and brand a network

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    11 helpful articles

    How-to guide

    Manage nonprofit platform billing

    Use Platform billing to review the current nonprofit plan, included entitlements and supported subscription actions.

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    Common question

    Standalone CRM and the Nonprofit Suite

    GoodAction CRM can be offered as a standalone product, while paid Nonprofit Suite subscriptions include the applicable Advanced CRM entitlement for the organization.

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    Troubleshooting

    Troubleshoot Advanced CRM access

    Confirm that the organization has an active eligible subscription and that you are using the supported GoodAction sign-on path before contacting support.

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    Common question

    Understand GoodAction CRM options

    GoodAction offers Nonprofit CRM inside an organization workspace and a separate full Advanced CRM experience for eligible paid subscriptions.

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    Common question

    Who can use Advanced CRM

    Advanced CRM is available to organizations with an active Essential, Growth or Custom subscription, including the applicable grace period.

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    Common question

    What happens when a paid plan ends

    When paid billing ends, the organization returns to the free platform plan with in-workspace Nonprofit CRM; Advanced CRM access and paid-plan entitlements no longer apply.

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    Common question

    Creator Access and Freemium communities

    Freemium organizations can create and manage basic communities, but premium Creator Access is not included until an eligible plan or subscription applies.

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    How-to guide

    Upgrade a community to Creator Access

    A community owner can start the Creator Access upgrade flow; review the subscription terms and selected community before checkout.

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    How-to guide

    Use premium community content

    Premium content availability depends on the community configuration and the member’s applicable access or subscription.

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    Common question

    Why Creator Access requires payment

    Creator Access funds premium community capabilities and is included for a limited number of selected communities on eligible organization plans or available as a standalone creator subscription.

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    Common question

    Understand Creator Access

    Creator Access is the paid community capability for premium creator features; basic community creation remains available on Freemium.

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