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14 helpful articles
Troubleshoot resource uploads
Check creator access, your community role, the selected file and the current connection before retrying an upload.
Upload a community resource
Open the community resources area, choose the appropriate file, image, video or link option, and complete the required details.
Understand resource permissions
Viewing resources and creating resources are separate permissions; creator access may also be required for resource creation.
Create a community course
With Creator Access, create a course in three steps: Basics, Lessons, then Price & publish. Save lesson stays pinned while you add or edit a lesson.
Retry a failed AI response
Use the retry control after a temporary response failure; do not assume a failed response changed any GoodAction data.
Create a support ticket
Create a support ticket when the issue cannot be resolved with the available guidance or diagnostics.
Understand AI support answers
GoodAction Assistant uses available guidance and verified checks where possible; verify important information and escalate unresolved issues.
Understand support conversation privacy
Your support conversation is available to you and authorized GoodAction support team members; do not include passwords, API keys or payment card details.
Use the support widget
Open Ask GoodAction to ask a product question, view conversation history or create a support ticket when needed.
Troubleshoot event registration
Check whether registration is still open, whether the event is private, and whether the selected ticket is available.
Troubleshoot ticket checkout
Verify ticket availability and payment details, then retry once; contact the organizer or support if the issue continues.