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23 helpful articles
Troubleshoot event registration
Check whether registration is still open, whether the event is private, and whether the selected ticket is available.
Register for an event
Open the event page, select Register for a free registration flow, and complete the requested attendee details.
Create free registration
Use the event registration settings for a free event when attendees need to reserve a place.
Check in volunteers and attendees
Use Volunteer & event check-in to locate the correct event and record arrival for registered participants.
Edit a published event
Update event details carefully and communicate material changes to registered attendees when appropriate.
I cannot see my community
If a community is missing from your list, check the signed-in profile, membership, privacy, and whether it belongs to a network.
Troubleshoot resource uploads
Check creator access, your community role, the selected file and the current connection before retrying an upload.
Understand resource permissions
Viewing resources and creating resources are separate permissions; creator access may also be required for resource creation.
Create a support ticket
Create a support ticket when the issue cannot be resolved with the available guidance or diagnostics.
Understand AI support answers
GoodAction Assistant uses available guidance and verified checks where possible; verify important information and escalate unresolved issues.
Find a Company Serve opportunity
Open Company Serve, review the listed opportunities, and register from the opportunity page.
Add a Serve opportunity
Add a partner’s published event or opportunity so employees can find it in Company Serve.
Invite a nonprofit partner
Invite a nonprofit from Enterprise Partners so their published events and programs can appear in Company Serve.
Invite enterprise employees
Use People to invite employees and assign office, department or role details before they join Company Serve.
Review enterprise impact analytics
Open Impact analytics to review participation, verified hours and employee giving for the selected period.
Use the enterprise dashboard
Company program admins work in the Enterprise dashboard to run Serve, partners, people, stories and impact. Employees who are not admins use Company Serve instead.
Use the enterprise marketplace
Use Marketplace to discover nonprofit programs the company can sponsor; this is not the same as creating a nonprofit fundraising campaign.
Verify employee hours
Open Serve Verification to review pending participation records and approve only hours that match the opportunity.