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Use premium community content
Premium content availability depends on the community configuration and the member’s applicable access or subscription.
Understand Creator Access
Creator Access is the paid community capability for premium creator features; basic community creation remains available on Freemium.
Why Creator Access requires payment
Creator Access funds premium community capabilities and is included for a limited number of selected communities on eligible organization plans or available as a standalone creator subscription.
Create a community
Create a community from the social or community area, then set its name, purpose and access settings.
Follow community guidelines
Participate respectfully, protect other people’s privacy and follow the rules communicated by the community owner or moderators.
I cannot see my community
If a community is missing from your list, check the signed-in profile, membership, privacy, and whether it belongs to a network.
Choose community visibility
Choose public or private access based on who should be able to discover and participate in the community.
Create a community post
Open the community feed, write a useful post, add only relevant attachments or links, then publish when ready.
Join a community
Open the community page and use the available join or request flow; private communities may require approval.
Leave a community
Use the community membership controls to leave when appropriate; contact the owner for questions about private access.
Add community members
Use the available invite or membership workflow to add people while respecting the community access rules.
Set a community name and description
Use a recognizable community name and a description that explains its audience, purpose and participation expectations.
Understand community tabs
Communities can expose different areas such as feed, events, members, resources and other enabled features.
Creator Access benefits
Creator Access unlocks premium creator capabilities such as paid community features, creator content areas and storage-dependent tools when enabled for the community.
Comment on a community post
Use comments to continue the discussion and follow the community guidelines set by its owner or moderators.
Edit or delete a community post
Use post controls to correct or remove content you own; community rules and permissions may affect available options.
Manage community members
Review member access and roles from the community management area; make changes only when you have authority to do so.
Report community content
Use available reporting controls for content that may violate community or GoodAction rules.
Upgrade a community to Creator Access
A community owner can start the Creator Access upgrade flow; review the subscription terms and selected community before checkout.
Upload a community resource
Open the community resources area, choose the appropriate file, image, video or link option, and complete the required details.
Use community storage
Storage-backed resources require the relevant community access and may be subject to the community storage configuration.
Use polls in a community
Use a poll when a community needs a structured choice or quick member feedback.
Create a subgroup
Create a subgroup only when the parent community structure is the right place for a smaller focused audience.
Creator Access and Freemium communities
Freemium organizations can create and manage basic communities, but premium Creator Access is not included until an eligible plan or subscription applies.
Move a community resource
Move a resource into the appropriate folder from the resource management controls when you need to improve organization.
Create a community course
With Creator Access, create a course in three steps: Basics, Lessons, then Price & publish. Save lesson stays pinned while you add or edit a lesson.
Create a resource folder
Use folders to organize community resources into clear topics before the library becomes difficult to browse.
Creator Access and subgroups
Some creator and storage checks can use an eligible parent community; review the current community structure before relying on inherited access.
Troubleshoot resource uploads
Check creator access, your community role, the selected file and the current connection before retrying an upload.
Add a link resource
Use a link resource for an external destination and provide a clear title so members understand what it opens.
Assign Creator Access from an organization plan
Eligible organization plans include Creator Access for a limited number of selected communities; assign the benefit from the organization workspace.
Set a resource password
Where the resource workflow offers password protection, set and share the password responsibly with the intended audience.
Understand resource permissions
Viewing resources and creating resources are separate permissions; creator access may also be required for resource creation.
Choose the right event host
Choose whether an event is hosted by an individual, organization, community or network before configuring it.
Create a repeating event
Create one community event that repeats weekly, every two weeks, or monthly, then review every date in the series.
Understand event confirmation
A completed registration or ticket checkout should result in a confirmation; keep it for event check-in and updates.
Understand private events
Private events are intended for a limited audience; use the organizer-provided invitation or access path.
Create communities in a network
Create or connect communities within the network according to its intended structure and delegated permissions.
Connect a website with API keys and webhooks
Create a network API key, allow your app to embed the community, and add a signed webhook endpoint.
Use network events
Use network event creation when the event belongs to the network context and review its selected community scope before publishing.
Accept a network invitation
Open the invitation link while signed in to the intended GoodAction account and follow the acceptance steps.
Complete network onboarding
Complete the available network setup details before inviting members or coordinating network communities.
Create a network
Create a network when multiple related communities need shared structure, administration or coordinated participation.
Invite network team members
Invite network team members only when they need operational access and choose an appropriate team role.
Manage network member roles
Use network role and permission controls carefully because access can affect multiple communities in the network.
Resend a network invitation
A pending network member invitation can be resent by an authorized manager; accepted, declined or cancelled invitations cannot be resent through that action.
Connect a payment account
Follow the supported payment connection flow for the selected organization, community or event host before accepting payments.
Check payment readiness
Review payment readiness before publishing paid tickets or collecting donations so checkout is configured for the correct host.
Understand payment processing fees
Review the current checkout breakdown before payment; fees and payment availability can depend on the host configuration and payment method.
Update payment configuration
Make payment configuration changes only from the authorized host or organization settings area.
Donate anonymously
Use an anonymous donation option only when it is presented in the checkout flow; public display rules can differ from payment records.
Understand donation receipts
Keep the payment confirmation and receipt details for your records; the organization can answer campaign-specific questions.
Understand Advanced CRM
Advanced CRM is the full CRM experience at crm.goodaction.com, with contacts, leads, pipelines, email, automations, reports and additional modules.
What happens when a paid plan ends
When paid billing ends, the organization returns to the free platform plan with in-workspace Nonprofit CRM; Advanced CRM access and paid-plan entitlements no longer apply.
Who can use Advanced CRM
Advanced CRM is available to organizations with an active Essential, Growth or Custom subscription, including the applicable grace period.
Understand AI support answers
GoodAction Assistant uses available guidance and verified checks where possible; verify important information and escalate unresolved issues.
Understand support conversation privacy
Your support conversation is available to you and authorized GoodAction support team members; do not include passwords, API keys or payment card details.
Understand badges and impact levels
Badges and impact levels summarize qualifying GoodAction participation; they should reflect recorded platform activity rather than self-entered claims alone.
Understand your Impact Identity
Impact Identity brings together the GoodAction activities and verified impact associated with your social profile.