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My payment failed
A failed donation, ticket, membership, or Creator Access charge is usually a card, processor, or unfinished checkout — not a missing campaign.
Set up organization payment configuration
Connect and review the required payment configuration before accepting paid tickets or donations.
Update payment configuration
Make payment configuration changes only from the authorized host or organization settings area.
Check payment readiness
Review payment readiness before publishing paid tickets or collecting donations so checkout is configured for the correct host.
Connect a payment account
Follow the supported payment connection flow for the selected organization, community or event host before accepting payments.
Understand payment processing fees
Review the current checkout breakdown before payment; fees and payment availability can depend on the host configuration and payment method.
Troubleshoot ticket checkout
Verify ticket availability and payment details, then retry once; contact the organizer or support if the issue continues.
Troubleshoot event registration
Check whether registration is still open, whether the event is private, and whether the selected ticket is available.
Create paid tickets
Add ticket options and prices only after the event host has the required payment setup.
Donate from an event page
When donations are enabled for an event, use the donation option provided on that event page and review the amount before payment.
Publish an event
Review details, registration and payment readiness before making an event available to attendees.
Buy an event ticket
Select an available ticket, provide the required attendee information, and complete checkout to confirm a paid registration.
Cancel an event
Cancel an event only after reviewing its registrations, ticket commitments and attendee communication needs.
Check in volunteers and attendees
Use Volunteer & event check-in to locate the correct event and record arrival for registered participants.
Choose an event date and time
Set the event date, start time and end time carefully, then review the displayed timezone before publishing.
Choose the right event host
Choose whether an event is hosted by an individual, organization, community or network before configuring it.
Create free registration
Use the event registration settings for a free event when attendees need to reserve a place.
Create your first event
Create an event by choosing the right host, activity and event details before publishing.
Edit a published event
Update event details carefully and communicate material changes to registered attendees when appropriate.
Manage event registrations
Use the event management view to review registrations and attendee information for your event.
Register for an event
Open the event page, select Register for a free registration flow, and complete the requested attendee details.
Set an event title and description
Use a clear title and a practical description so attendees understand the purpose, schedule and expectations.
Set event location or online details
Add an in-person location or the relevant online joining details according to the event format.
Set ticket capacity
Set a ticket quantity that reflects the real capacity and review it before attendees begin purchasing.
Set ticket sales dates
Use ticket sales dates to control when a ticket can be purchased and stop sales when needed.
Share an event
Use the event page share options or copy the public event link to invite supporters.
Understand event confirmation
A completed registration or ticket checkout should result in a confirmation; keep it for event check-in and updates.
Understand private events
Private events are intended for a limited audience; use the organizer-provided invitation or access path.
Use event templates
Start from an available event template when it matches your format, then review every copied detail before publishing.
Volunteer for an event
Use an event volunteer option when the organizer has enabled volunteer participation and follow the event instructions.
Troubleshoot a donation payment
Confirm payment details and try again once; do not submit repeated payments if you are unsure whether a charge succeeded.
Configure the public donation page
Use Organization Settings to review the public donation page details and confirm the organization profile and payment account first.
Donate anonymously
Use an anonymous donation option only when it is presented in the checkout flow; public display rules can differ from payment records.
Understand donation receipts
Keep the payment confirmation and receipt details for your records; the organization can answer campaign-specific questions.
Configure donation receipt templates
Use Receipt Templates in Organization Settings to maintain accurate donor-facing receipt content and preview changes before use.
Create a fundraising campaign
Create a campaign with a clear goal, story and supporter-facing details before sharing it.
Make a donation
Open a campaign or donation page, choose an amount, review the details and complete checkout.
Publish a fundraising campaign
Review campaign copy, donation readiness and visibility before sharing a campaign publicly.
Set a fundraising goal
Set a realistic campaign goal and explain what supporter contributions will help achieve.
Share a fundraising campaign
Use the campaign link and GoodAction sharing options to invite supporters to contribute.
Retry a failed AI response
Use the retry control after a temporary response failure; do not assume a failed response changed any GoodAction data.
Understand support conversation privacy
Your support conversation is available to you and authorized GoodAction support team members; do not include passwords, API keys or payment card details.
Create a support ticket
Create a support ticket when the issue cannot be resolved with the available guidance or diagnostics.
Understand AI support answers
GoodAction Assistant uses available guidance and verified checks where possible; verify important information and escalate unresolved issues.
Use the support widget
Open Ask GoodAction to ask a product question, view conversation history or create a support ticket when needed.
Why Creator Access requires payment
Creator Access funds premium community capabilities and is included for a limited number of selected communities on eligible organization plans or available as a standalone creator subscription.
Troubleshoot resource uploads
Check creator access, your community role, the selected file and the current connection before retrying an upload.
Use the Nonprofit workspace
The Nonprofit workspace is the organization operating hub for programs, events, fundraising, supporters, volunteers and impact.
Invite organization team members
Invite teammates from organization settings and assign only the responsibilities they need.
Manage nonprofit platform billing
Use Platform billing to review the current nonprofit plan, included entitlements and supported subscription actions.
Manage organization roles
Review organization roles regularly and remove access when a teammate no longer needs it.
Use the nonprofit supporters view
Use Supporters for a relationship-focused view of people engaging with the organization and Contacts for the broader CRM record.
Complete organization onboarding
Work through the available organization setup steps before launching fundraising, events or payments.
Create an organization profile
Complete the organization profile with accurate public details so supporters can recognize the organization.
Verify an organization
Use the organization verification process when it is available and provide truthful supporting information.
Use GoodAction chats
Use Chats for platform conversations, respect participant privacy and use Support rather than social chat for account or payment issues.
Use the Social dashboard
The Social dashboard is the personal workspace for Good Identity, participation, communities, connections and personal impact.
Choose the right GoodAction workspace
Use the workspace that owns the work: Social for personal impact, Nonprofit for organization operations, and Enterprise or Company Serve for company programs.
Create a GoodAction account
Create an account with accurate information, then complete any available profile steps before using account-specific features.
Manage notification preferences
Review notification settings for the signed-in profile and keep only the alerts that are useful to you.
Reset your password
Use the password recovery option from the sign-in flow and follow the instructions sent to the account email address.
Sign in to GoodAction
Use the sign-in page with the account method you originally set up; reset access through the supported recovery flow if needed.
Switch GoodAction profiles
Use Switch Profile when your account has access to more than one GoodAction workspace or profile context.
Update your profile
Update your personal profile from the available profile settings and keep public information appropriate for the platform.
Import CRM contacts
Use the contact import flow to map columns, preview records and decide how duplicate contacts should be handled before completing the import.
Troubleshoot Advanced CRM access
Confirm that the organization has an active eligible subscription and that you are using the supported GoodAction sign-on path before contacting support.