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7 interactive guides
Set up your donation page
After: Verify for payments and connect Stripe
Start guidePost a volunteer opportunity
After: Create your first program
Start guideCreate and brand a network
You’ll need: A payment method or a promo code, a cover image and a square logo
Start guideTerminology, features, roles
After: Create and brand a network
Start guideConnect your website with API keys and webhooks
After: Create and brand a network
Start guideSet up and complete daily habits
You’ll need: Nothing
Start guideChange your network's logo and banner
After: Create and brand a network
Start guideRelevant results
75 helpful articles
Configure the public donation page
Use Organization Settings to review the public donation page details and confirm the organization profile and payment account first.
Configure donation receipt templates
Use Receipt Templates in Organization Settings to maintain accurate donor-facing receipt content and preview changes before use.
Manage notification preferences
Review notification settings for the signed-in profile and keep only the alerts that are useful to you.
Update your profile
Update your personal profile from the available profile settings and keep public information appropriate for the platform.
Choose the right GoodAction workspace
Use the workspace that owns the work: Social for personal impact, Nonprofit for organization operations, and Enterprise or Company Serve for company programs.
Create a GoodAction account
Create an account with accurate information, then complete any available profile steps before using account-specific features.
Reset your password
Use the password recovery option from the sign-in flow and follow the instructions sent to the account email address.
Sign in to GoodAction
Use the sign-in page with the account method you originally set up; reset access through the supported recovery flow if needed.
Switch GoodAction profiles
Use Switch Profile when your account has access to more than one GoodAction workspace or profile context.
Configure a program instance
Review instance settings before delivery starts and avoid changing identifiers or dates that would make existing records misleading.
Create a nonprofit program
Create a program to organize long-running service delivery, outcomes and related activities in the nonprofit workspace.
Create a program with AI
Use the AI-assisted program builder to draft a starting structure, then verify every generated objective, activity and measurement before saving.
Manage a program instance
Use a program instance for a specific delivery period or cohort and keep its dates, status and operational records current.
Manage program beneficiaries
Add and maintain only the beneficiary information needed to deliver and measure the selected program instance.
Manage program cohorts
Use cohorts to group beneficiaries within a program instance when delivery, reporting or follow-up differs by group.
Manage program funders
Associate funders with the relevant program instance and keep commitment and relationship details accurate.
Manage program institutions
Associate delivery partners or institutions with the correct program instance and maintain their current details.
Record program distributions
Use distribution logs to record what was provided, when it was provided and the relevant program instance.
Start from a program template
Review the available program templates and choose one only when its structure matches the work your organization delivers.
Track program inventory
Record inventory assigned to a program instance and reconcile quantities when items are received, allocated or distributed.
Track program money
Use the program money area to record and review program-specific financial activity without treating it as a replacement for formal accounting.
Use program records
Create program records for operational evidence that belongs to a specific program instance and follow your organization data policy.
Update payment configuration
Make payment configuration changes only from the authorized host or organization settings area.
Check payment readiness
Review payment readiness before publishing paid tickets or collecting donations so checkout is configured for the correct host.
Connect a payment account
Follow the supported payment connection flow for the selected organization, community or event host before accepting payments.
My payment failed
A failed donation, ticket, membership, or Creator Access charge is usually a card, processor, or unfinished checkout — not a missing campaign.
Set up organization payment configuration
Connect and review the required payment configuration before accepting paid tickets or donations.
Understand payment processing fees
Review the current checkout breakdown before payment; fees and payment availability can depend on the host configuration and payment method.
Change a network logo and banner
Update the network logo and banner from Settings → Branding. Nothing is public until you save.
Connect a website with API keys and webhooks
Create a network API key, allow your app to embed the community, and add a signed webhook endpoint.
Network terminology and feature toggles
Rename network levels and switch features such as Events, Resources, Courses and Polls on or off.
Create a community
Create a community from the social or community area, then set its name, purpose and access settings.
Add a link resource
Use a link resource for an external destination and provide a clear title so members understand what it opens.
Add community members
Use the available invite or membership workflow to add people while respecting the community access rules.
Assign Creator Access from an organization plan
Eligible organization plans include Creator Access for a limited number of selected communities; assign the benefit from the organization workspace.
Choose community visibility
Choose public or private access based on who should be able to discover and participate in the community.
Comment on a community post
Use comments to continue the discussion and follow the community guidelines set by its owner or moderators.
Create a community post
Open the community feed, write a useful post, add only relevant attachments or links, then publish when ready.
Create a resource folder
Use folders to organize community resources into clear topics before the library becomes difficult to browse.
Create a subgroup
Create a subgroup only when the parent community structure is the right place for a smaller focused audience.
Creator Access and Freemium communities
Freemium organizations can create and manage basic communities, but premium Creator Access is not included until an eligible plan or subscription applies.
Creator Access and subgroups
Some creator and storage checks can use an eligible parent community; review the current community structure before relying on inherited access.
Creator Access benefits
Creator Access unlocks premium creator capabilities such as paid community features, creator content areas and storage-dependent tools when enabled for the community.
Edit or delete a community post
Use post controls to correct or remove content you own; community rules and permissions may affect available options.
Follow community guidelines
Participate respectfully, protect other people’s privacy and follow the rules communicated by the community owner or moderators.
Join a community
Open the community page and use the available join or request flow; private communities may require approval.
Leave a community
Use the community membership controls to leave when appropriate; contact the owner for questions about private access.
Manage community members
Review member access and roles from the community management area; make changes only when you have authority to do so.
Move a community resource
Move a resource into the appropriate folder from the resource management controls when you need to improve organization.
Report community content
Use available reporting controls for content that may violate community or GoodAction rules.
Set a community name and description
Use a recognizable community name and a description that explains its audience, purpose and participation expectations.
Set a resource password
Where the resource workflow offers password protection, set and share the password responsibly with the intended audience.
Troubleshoot resource uploads
Check creator access, your community role, the selected file and the current connection before retrying an upload.
Understand community tabs
Communities can expose different areas such as feed, events, members, resources and other enabled features.
Understand Creator Access
Creator Access is the paid community capability for premium creator features; basic community creation remains available on Freemium.
Understand resource permissions
Viewing resources and creating resources are separate permissions; creator access may also be required for resource creation.
Upgrade a community to Creator Access
A community owner can start the Creator Access upgrade flow; review the subscription terms and selected community before checkout.
Upload a community resource
Open the community resources area, choose the appropriate file, image, video or link option, and complete the required details.
Use community storage
Storage-backed resources require the relevant community access and may be subject to the community storage configuration.
Use polls in a community
Use a poll when a community needs a structured choice or quick member feedback.
Use premium community content
Premium content availability depends on the community configuration and the member’s applicable access or subscription.
Why Creator Access requires payment
Creator Access funds premium community capabilities and is included for a limited number of selected communities on eligible organization plans or available as a standalone creator subscription.
Invite organization team members
Invite teammates from organization settings and assign only the responsibilities they need.
Manage nonprofit platform billing
Use Platform billing to review the current nonprofit plan, included entitlements and supported subscription actions.
Manage organization roles
Review organization roles regularly and remove access when a teammate no longer needs it.
Use the nonprofit supporters view
Use Supporters for a relationship-focused view of people engaging with the organization and Contacts for the broader CRM record.
Use the Nonprofit workspace
The Nonprofit workspace is the organization operating hub for programs, events, fundraising, supporters, volunteers and impact.
Complete organization onboarding
Work through the available organization setup steps before launching fundraising, events or payments.
Create an organization profile
Complete the organization profile with accurate public details so supporters can recognize the organization.
Verify an organization
Use the organization verification process when it is available and provide truthful supporting information.